Xenia, from the Greek ξενία- which summarises the concept of hospitality – offers hotel accommodation services, hospitality process services, know-how and expertise in the travel industry.
In more than 25 years of activity, Xenia has acquired specialisation in the Hôtellerie segment, becoming a recognised worldwide player also due to the technological solutions offered thanks to its innovative approach and to the services designed to satisfy all kinds of requirements.
The proprietary management system and the ongoing research and development ensure high adaptability, ability to interface with third-party systems and ability to respond quickly to different needs. The operating models are extremely flexible and aligned with the most advanced solutions of the IT sector.
Xenia has an internal Research & Development department that develops quantitative and qualitative benchmark models and specific tools for Hôtellerie services and the travel industry services in general.
If the technology and organizational efficiency are key factors, the human factor remains decisive: competence, training and the involvement of everyone involved in the company are the instruments through which the results that partners expect are always achieved.
Xenia - with its specialised divisions, Hôtellerie Solutions, Crew Accommodation and Xenia for Corporate - offers advice, products and services to companies of all sizes: hotels, airlines, rail companies, sea transport companies, public and private businesses and travel management companies all over the world.
Xenia around the world
Peter is the Chief Executive of the Institute of Hospitality, the International Professional body for managers across the Hospitality Industry.
A career long hotelier who specialised in Sales and Marketing, Peter has served as a board member of both private and public hotel companies, has built and sold his own reservations company and chaired a business measuring the environmental impact of hotels.
He studied hotel management at Oxford Polytechnic (Oxford Brookes) and has been a member of the Institute since his student days. He was elected to its’ college of fellows in 2005.
In 2016 he was recognised by Bacchus - the Oxford Brookes School of Hospitality Management Alumni Society for making an exceptional contribution to the Hospitality Industry.
Paul Tilstone established Festive Road in 2015. Prior to this he acted in senior roles for travel management companies for 13 years, and then subsequently as CEO for the Institute of Travel & Meetings UK (ITM) for 7 years and Chief Global Development Officer for the Global Business Travel Association for a further 5. His knowledge and networks represent best in the industry.
Paul has received the UK Buying Travel Diamond Award for service to sustainability and was listed by the magazine in the industry’s 2013 “Hot list” as one of thirty professionals driving change in the industry. He was twice been listed as one of the world’s top 25 business travel industry influencers by the Business Travel News, USA, for work in advocacy and sustainability.
Paul is a Surrey-based Welshman with an impulsive, insightful and creative nature.
Caroline has worked in the travel and meetings industry for over 20 years. She has held roles as both buyer and supplier, so brings a unique perspective across the whole travel supply chain. Most recently she led the Global Consulting group at American Express, helping a broad customer base tackle complex travel programme/industry issues.
Prior to this she led the AstraZeneca Global Travel Programme and was awarded the Best Travel Team category in the 2013 UK Business Travel Awards.
Her work leading travel programmes at Yahoo and Cisco is well documented and she has sat on the Global Business Travel Association (GBTA) Board of Directors, chaired GBTA in Europe and the Institute of Travel Managers (ITM) in the UK. Caroline has received a number of industry awards including the GBTA Luoma award in 2012 for services to the European travel and meetings industry and the Business Travel News Multinational Travel Manager of the Year award in 2013. Caroline is often called "the most credible Business Travel expert" in the industry and was listed as an "industry influencer" in the Buying Business Travel 2016 Hotlist.
As an Executive Director, Mark is responsible for the overall strategic management of the Global travel program within UBS. In his role he has successfully aligned the global/regional business travel requirements with the primary objectives focused on ensuring optimal process, cost efficiency and client satisfaction.
Mark has worked in the corporate travel industry for 23 years, prior to joining UBS in 2007, he has held a number of positions within TMC organisations, having worked in Operational Management, Account Management and Strategic Sourcing.
Mark has also been appointed as the Chairman of the Institute of Travel Management, a not-for-profit association for business travel, representing over 2,800 buyer and supplier members from 5 UK & Ireland regions.
Alessandro has held a great experience in hôtellerie sector beginning is career in a travel management company - Seneca S.p.A. - since 2004. He always worked as hotel contract manager to build hotel programme for enterprises, airlines and rail companies all around the world.
He travelled to growth his hôtellerie knowledge, to select directly the hotels for his customer to negotiate the rates and to inspect them.
Through this experience he had always known that each Hotel Programme for each customer is a singular project. Today Alessandro is with passion and enthusiasm chairman and international head of hôtellerie department of Xenia International.